15th - 16th January 2009, Thursday & Friday - SKSWood made a commitment to its Quality Policy to being the most efficient provider of Project Management, Engineering, Fabrication, Construction and Maintenance Services to the Brunei Energy Industry. With this, SKSWood is to provide clients with solutions that meet or exceed requirements whilst satisfying the company’s quality, safety, health and environmental obligations and demands. SKSWood has long established a Quality Management System in accordance with the requirements of ISO 9001:2000 which provides a framework that governs its everyday practices, including the establishment and review of achievable quality objectives at all relevant functions and levels, to address the needs and expectations of the client.
Recently, in support of this, SKSWood has initiated plans for the constant improvement of the existing processes within the organization. Within this umbrella of plans, which has now been named as Kaizen, SKSWood is executing a series of workshops to make communications more open on all levels of the operations. Kaizen, a Japanese word meaning constant improvement, is a methodology setup internally earlier this year. The essential idea is to make known the various challenging issues being face by various departments / vessels, brainstorm and execute solutions, recording vital information, monitoring it and making it more accessible throughout the Wood Group organization in order to improve the existing various management processes that will ultimately contribute towards the contractual key performance indicators set by BSP, which is a system of measuring the quality of services and works performed. Kaizen aims to improve client-service provider relations through making relevant SKSWood documentation more accessible and transparent to BSP as and when required.
Present at the workshop were Bob Beavis (WG Regional Project Director), Gary Tassell (Contract Manager), Don Ballantyne (SKSWood Managing Director), Hernando Caceres (Financial / Business Assurance Manager), Calvin Tan (Operations Manager), Jenny Chong (Commercial Manager), Murray Stott (Material Handling Support Team Leader), Alejandro Perez (Marine Coordinator), Liaw Sin Soon (Head of Engineering), Sonny O’Campo (Delivery Team Leader), Helen Yap (Accounts Manager), Ben Trinidad (Supply Chain Manager), Marjory Toidy (Human Resources Manager), Hj. Mohd. Musa Bin Hj. Suhaili (Business Development & External Affairs Manager), and Prabakar Kumar (HSE Manager).
The workshop is to pave way to making the current corporate processes work better and also implementing innovative ideas. Importance of transparency in processes and goals to be cascaded to all personnel was stressed in order for all to understand and work towards the same goal – of improving in their individual tasks so that at the end of the day, the amalgamation of all improvements inevitably means the improvement in operations all together. This is in view of improving SKSW professional relationship with the client BSP, in hopes of further continuing working together after the current contract.
The workshop was also to boost the morale of the management as a team, to encourage an interdependent work culture and to remind them the importance of communicating important relevant information among each other. All the departments play their individually significant roles in view of executing the current contract with as little hiccups as possible and also to build the company to bring it to new levels: new contractors, suppliers, networks, contract extensions, wider audience of clients.
There were also talks of the current global financial crisis and how it will affect operations. Precautionary steps and ideas of avoiding a huge impact on the company in terms of reputation through work quality and retention plans were discussed.
As a closing befitting of the workshop towards improvement of services in every departmental aspect, the management team celebrated the securing of the contract extension which includes works until 2011.
